Bi-lingual Application Assistance Case Worker
- Starts On: July 15, 2018, 4:48 p.m.
Title: Bilingual Benefits Application Advocate/Case Worker
Department: Family Assistance Programs
Reports to: Director of Family Assistance Programs
Employment Status: Full-time, Non-Exempt
Department Description: Family Assistance Programs at MAM help families in financial crisis avoid eviction and homelessness and provide help for families to meet their basic needs through financial assistance. Family Assistance is one of many programs at MAM that helps to move clients to self-sufficiency. Team members actively engage clients and connect them to other programs such as Employment Services, Financial Education, Mental Health Counseling, Client Navigation and Advocacy, Immigration Legal Services, English Language and Citizenship Preparation instruction, and disaster recovery services (Neighborhood Restoration Centers). MAM also provides application assistance for public benefits and facilitates access to a variety of free services and connections with community partners.
Job Summary: The Benefits Applications Case Worker serves as a case manager for clients who may qualify for Public Benefits. The case worker is thoroughly knowledgeable of MAM’s Mission, Philosophy of Services and Theory of Change, is committed to each element, and demonstrates this in interactions with the people we serve. The case worker effectively engages with a wide diversity of clients, and assesses each for eligibility for public benefits as well as additional individual needs. Once eligibility has been established, the manager assists with the application process for public and private benefits, and refers clients to other MAM programs for pertinent individualized services as needed.
• Engages clients, assesses for public benefits and screens for additional, individual service needs.
• Supports clients through the application process.
• Provides information and updates on the Your Texas Benefits Program to families.
• Forwards referrals to both internal and external resources to meet additional individualized client needs.
• Monitors, maintains, and retains client consent forms of all benefit applicants.
• Follows-up with clients to track and record effectiveness of public benefits on health of clients, and outcomes related to accessing benefits.
• Engages clients in educational workshops regarding various good health topics and the utilization of full health service options (including preventative health care services) now made available to them through receiving public health benefits.
• Publicizes the MAM Community Partner Program to the community including local food pantries, WIC offices, businesses, etc.
• Assists in enrollment in all applicable public benefits programs such as but not limited to Food Stamps, Medicaid, CHIPS and may refer to other programs such as Harris County Health System Financial Assistance “Gold Card”, etc.
• Conducts engaging telephone and face to face client intake interview to determine the client eligibility.
• Sets up appointments for clients.
• Regularly checks client application status.
• Timely and compassionately facilitates client referrals, including to services other resources provided by MAM.
• Advocates on behalf of clients to access to services.
• Coaches clients how to positively and appropriately advocate for themselves.
• Attends monthly HHSC Community Partner Webinar.
• Timely enters all information into ETO database.
• Maintains client records and collects data to produce monthly report.
• Regularly conducts follow up telephone calls and appointments.
• Participates in all MAM organization staff meetings, staff events, and fund raising functions.
• Engages volunteers to support the work of the program.
• Trains volunteers to support the work of the program such as benefits application process, SNAP, Medicaid, CHIP, etc.
• All other duties as required.
• Commitment to MAM mission
• Demonstrated ability to work with persons from all walks of life and treat them with dignity
• Bachelor’s degree in Social Work or related field (preferred)
• 1-year experience with target population (preferred)
• Knowledge of professional social work approaches
• Excellent organizational, verbal, and written skills
• Knowledge of other social service agencies and their services
• Must be a detail oriented individual
• Proficient in Microsoft Office, database, etc.
• English fluency (read, write, and conversation)
• Spanish fluency (read, write, and conversation)
• Flexibility to occasionally work in the evening and/or weekends in order to accommodate the scheduling of clients and/or support or attend events on behalf of MAM
• Must be available between the hours of 8:30-5PM Monday-Friday
• Regularly required to talk and hear.
• Regularly is required to stand, walk, sit, use keyboard, handle or feel objects, tools, or controls; and reach with hands and arms.
• Required to have the ability to lift and/or move up to 25 pounds.
• Required to remain at their work station for prolonged periods of time.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions/ Work Environment:
• Primary work location is a climate-controlled indoor office environment
• Flexibility for travel related to job requirements.
• Provide own reliable transportation with proof of valid driver’s license and TX minimum requirements of auto insurance.
Our mission is to assure that families have the means to meet their basic needs. See our website, www.helpherehelpnow.org for more information about our programs and organizational background.