Jobs Information

  • Description:

    Help Desk Support
    Qualifications:
    (Minimum educational, licensing and experience requirements)
    Education/Licensing/Accreditation:
    • Minimum of 1-5 years customer service experience in helpdesk environment.
    • Technical school or Bachelor’s in Computer Science or certifications preferred.
    Experience:
    • Knowledge of MS Office, Adobe Products, Bluebeam and HP Systems, Communicator.
    • Strong communications and interpersonal skills working with technical and non-technical users.
    • Strong analytical ability.
    • Knowledge of basic troubleshooting steps.
    • Desktop support skills with resolving related problems using remote control tools.
    • Ability to build and maintain ongoing relationships with customers, peers and support partners.
    • Ability to perform well in high-pressure situations .
    • Ability to work independently and be self-disciplined.
    • Ability to learn and comply with organization and policies.
    Responsibilities:
    • Requires experience in the set-up, configuration, use, and trouble shooting of computers (Emails
    and Outlook, iPads and mobile phones).
    • Responds and follows-up on internal and external customer support problems.
    • Installs approved software as needed by customers on desktops.
    • Assist with Video Conferencing, meeting setup for Go-to-Meeting, WebX, and Skype.
    • Troubleshoot Printing issues.
    • Must learn Newforma.
    • Perform other duties as assigned.

    Professional Qualities and Behaviors:
    • Must demonstrate leadership qualities and a strong business sense.
    • Collaborates effectively on a team basis.
    • Maintains a positive and professional attitude.
    Notes:
    • Only qualified applicants will be considered
    • U.S. Citizen or have legal right to work in the USA without sponsorship
    • Please send your resume and portfolio to hr@zieglercooper.com

  • Starts On: March 14, 2018, 4:26 p.m.