Jobs Information

  • Description:

    Spring Branch Honda - Express Service Advisor

    Dealership: Spring Branch Honda
    Requisition #: 11623
    # of Openings: 1

    Description

    We are currently seeking a Service Advisor to join our Team!

    WHY WORK FOR US?

    We are a people-oriented business that is committed to providing superior levels of customer service.  While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. 

    ABOUT THE POSITION:

    As Service Advisor you will work in a world class dealership service department providing and coordinating quality vehicle services on the dealership’s customer and dealership vehicles.

    RESPONSIBILITIES:

    Promptly meet and greet customers in a friendly and professional manner

    Represent the dealership in a positive manner; providing exceptional personalized service to our customers

    Properly greet and assist all customers calling the dealership regarding vehicle service needs

    Clearly outline customer needs on the repair order with efficiency/accuracy

    Test drive the vehicle with the customer as needed to confirm the problem or refer to a technician

    Research vehicle service history, inspect the vehicle, and recommends additional needed services

    Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle

    Provide a complete and accurate written cost estimate for labor and parts

    Establish a “promise time” and follow up as needed

    Effectively communicate with the technicians working on the customer’s vehicle

    Monitor the progress of the vehicle; keeping the customer informed of the status of their vehicle

    Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed

    Obtain necessary payment and signatures from the customer

    Conduct all business with sincerity, honesty, and genuine concern for customers

    Maintain the highest customer service standards

    QUALIFICATIONS:

    Previous service experience reccomended

    Exceptional customer service skills

    Ability to multi-task and work in a fast paced environment

    Self-motivated and enthusiastic presence in a team environment

    Ability to work a flexible schedule

    Ability to operate both standard and automatic vehicles

    Valid driver’s license and good driving record

    Excellent work ethic 

    WE OFFER:

    • Competitive Compensation
    • Medical, Dental and Vision
    • 401(k) with company match
    • Superior Training
    • Career Development Programs
    • Organizational Stability
    • National growth opportunities
    • Vacation/Sick & Holiday Benefits

     

    Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.

     

  • URL: http://chc.tbe.taleo.net/chc01/ats/careers/requisition.jsp?org=PAG&cws=1&rid=11623
  • Starts On: March 22, 2017, 5:01 p.m.