Jobs Information

  • Description:

    Job Purpose:
    Serves customers by providing product and service information; resolving product and service problems.

    Duties:
    * Attracts potential customers by answering product and service questions; suggesting information about other products and services.

    * Opens customer accounts by recording account information.

    * Maintains customer records by updating account information.

    * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

    * Maintains financial accounts by processing customer adjustments.

    * Recommends potential products or services to management by collecting customer information and analyzing customer needs.

    * Prepares product or service reports by collecting and analyzing customer information.

    * Contributes to team effort by accomplishing related results as needed.

    Skills/Qualifications:
    Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

  • URL: http://jobview.monster.com/customer-service-representative-work-from-home-!!!-job-houston-tx-us-172237892.aspx?mescoid=4300715001001&jobPosition=24
  • Starts On: Jan. 27, 2017, 9:09 a.m.