Jobs Information

  • Description:

     

    Description
    Be a part of a beauty revolution to change the face of beauty in the United States by joining our team as a Beauty Consultant.  Apply beauty expertise, creative problem solving and innovative selling  to  set the stage for leading in beauty.  Our Beauty Consultant offers personalized advice, tips/hints, mini-makeovers and product consultations using electronic devices to meet customer’s beauty, skincare and cosmetics needs and desires.  Walgreens is creating a UNIQUE customer experience by offering beauty customers impartial,  personalized advice across the best range of global beauty brands in a welcoming, inspirational & convenient environment.  By demonstrating a passion for beauty & combining this with our existing strengths , we create a unique differentiated offering for customers.  Why not join us?!

     

     

    Job Responsibilities/Tasks
     
    Customer Experience
    • Engages customers by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.  
    • Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options. 
    • Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
    • Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet.
    • Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care.
    • Builds relationships with customers through clienteling and eventing; provides authentic closure of customer interaction and builds and fosters relationships.
    • Engages with omni-channel solutions to enhance customer engagement/experience.
    • Locates products in other stores or online if unavailable in the store.
    Operations
    • Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
    • Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals.
    • Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. 
    • Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.  
    • Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
    • Implements company loss prevention procedures to identify and minimize profit loss. 
    • Processes sales for customers and/or employee purchases on cash register.  
    • Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
    • Has working knowledge of store systems and store equipment.
    • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).  
    • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
    • Completes special assignments as assigned. 
    Training & Personal Development
    • Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
    • Maintains knowledge of competition, new product/brand launches, and overall industry trends. 
    • Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. 
    • Attends assigned training and completes all learning modules.
    • Maintains professional appearance and image in compliance with company guidelines at all times.  
    • Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants.
    • Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge.
     
     
    Qualifications
    Basic Qualifications
    • High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty products and providing customer care.
    • Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. 
    • Knowledge of products and brands in order to engage and meet the needs of the customer.
    • Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.
    • Experience building and maintaining relationships within a team.
    • Basic level PC/tablet skills.
    • Requires willingness to work flexible schedule including evenings, weekends, and holidays.
    • Must be fluent in reading, writing and speaking English.  (Except in Puerto Rico)
     
    Preferred Qualifications
    • Any required licensing required by state or local authorities to engage in selling of beauty products.
    • Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority. 
    • Experience demonstrating makeup application and providing makeovers to customers. 
    • Experiencing selling Prestige brands. 
    • Degree from Beauty School.
    • Experience with another retailer in the form of an Externship. 
  • URL: https://jobs.walgreens.com/search-jobs/Houston%2C%20TX/1242/4/6252001-4736286-4696376-4699066/29x76328/-95x36327/5/2
  • Starts On: March 22, 2017, 5:01 p.m.