Jobs Information

  • Description:

    Technical Customer Service Representative
    Revention Point of Sale - Houston, TX
    $15.00 - $18.50 an hour

    ~Please Do Not Apply Unless You Meet the Minimum Requirements~

    Revention is seeking Technical Customer Service Representatives specializing in technology hardware and software support. Revention is the leading provider of hardware and software solutions for the hospitality industry. As a member of the Customer Service team, you will provide technical assistance in a prompt and professional manner. Relocation packages are available for highly qualified candidates. Our call center provides service to our customers 24/day, 365 days a year. All shifts available.

    Benefits

    Voted as one of Houston Business Journal’s Best Places to Work 3 years in a row, Revention is a destination workplace. Our facility is modern, vibrant, and colorful. Our atmosphere is dynamic and fast-paced, determined and creative individuals will be successful at Revention. We are experiencing fast growth, recently winning Inc.5000’s Fastest Growing Companies and the Fast Tech 25. We have some great office perks as well. Our office includes an Arcade, a coffee/espresso system, and on-site massage therapist. Revention provides an excellent Benefits Package that includes medical, dental, vision, life, and 401k, as well as a competitive compensation package.

    Hourly, non-exempt position, $15.00 - $18.50 depending on experience and qualifications. Our employees work a 45-hour work week.

    Requirements-

    - 2+ years experience in hardware and software troubleshooting, analysis, & resolution

    - 1+ year of taking inbound calls for Customer support

    - Call center environment experience

    - High School Diploma or GED

    - Excellent verbal and written skills

    - Outstanding work ethic

    - Microsoft Office experience

    - Stable work history

    - Experience upselling

    Requirements- Preferred

    - Hospitality/Restaurant experience preferred

    - Associates degree preferred

    - Advanced organizational skills

    - Strong interpersonal skills

    - Strong leadership skills

    - Outstanding work ethic

    - Microsoft A+ Certification preferred

    - Net + Certification preferred

    - CRM experience

    Job Type: Full-time

    Salary: $15.00 to $18.50 /hour

    Required education:

    • High school or equivalent

    Required experience:

    • software troubleshooting: 2 years
    • hardware: 2 years
    • Customer Service: 1 year
  • Starts On: Jan. 26, 2017, 8:13 a.m.