Jobs Information

  • Description:

    North Houston Ultimate is currently sourcing candidates for a Online Banking Specialist for a long term temp assignment in the 290 & Beltway 8 area. 

    The Online Banking Specialist is responsible for performing operational support duties of the Online Banking Department which includes Online Banking, Mobile Banking, Mobile Deposit, Bill Pay & eStatement services. Provides a full range of professional, technical and general support to customers and Bank personnel; resolves problems within given authority. Provides training to Customers and Bank personnel on the features and benefits of Online Banking products and services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.
    Assures compliance with all Bank policies and procedures as well as all applicable state and federal banking regulations.
    Job Duties:

    • Perform operational support of all Online/Mobile Banking activities, including: Online Banking activities; Mobile Banking activities; Bill Pay activities: eStatement activities.
    • Responsible for maintaining accurate records of all Online/Mobile Banking customers.
    • Provides a full range of professional, technical and general support to customers and Bank personnel; assists customers with related application requirements such as file formats and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone and e-mail; responds to customer inquiries or complaints and forwards messages as appropriate; trouble shoots and resolves problems within given authority.
    • Assists in the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer setups on the appropriate system; coordinates implementation efforts with other departments and vendors; makes changes to existing customer setups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information of documentation; conducts daily callback of maintenance reports.
    • Performs daily reviews, monitoring and analysis of various reports, logs and transaction data to verify transactions, track trends, determine usage and profitability, and detect and report unusual or suspicious activity.
    • Answers telephones and answers questions and directs callers to proper Bank personnel.
    • Assumes responsibility for various Online/Mobile Banking department functions a department in the absence of staff members or in overload situations.

     

    JOB REQUIREMENTS

    Perform operational support of all Online/Mobile Banking activities, including: Online Banking activities; Mobile Banking activities; Bill Pay activities: eStatement activities.
    Responsible for maintaining accurate records of all Online/Mobile Banking customers.
    Provides a full range of professional, technical and general support to customers and Bank personnel; assists customers with related application requirements such as file formats and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone and e-mail; responds to customer inquiries or complaints and forwards messages as appropriate; trouble shoots and resolves problems within given authority.
    Assists in the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer setups on the appropriate system; coordinates implementation efforts with other departments and vendors; makes changes to existing customer setups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information of documentation; conducts daily callback of maintenance reports.
    Performs daily reviews, monitoring and analysis of various reports, logs and transaction data to verify transactions, track trends, determine usage and profitability, and detect and report unusual or suspicious activity.
    Answers telephones and answers questions and directs callers to proper Bank personnel.
    Assumes responsibility for various Online/Mobile Banking department functions a department in the absence of staff members or in overload situations.

    We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

  • URL: https://careers.ultimatestaffing.com/job/72428/online-banking-specialist/tx/houston?distance=15
  • Starts On: March 28, 2018, 4:26 p.m.